Hemophilia of Georgia

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Community Issue
Hemophilia of Georgia (HoG) serves Georgians with hemophilia, von Willebrand Disease, and other inherited bleeding disorders. The only agency of its kind in the state, HoG works to enhance clients’ care and quality of life while actively pursuing a cure through research funding. HoG sought to determine if they were truly meeting the needs of their clients.

Evaluation Solution
CES worked with HoG leadership to design and implement a needs assessment in order to understand client needs and identify improvements to HoG programs and services. CES uses a mixed-method approach and engaged several stakeholder groups in the needs assessment process. Utilizing an online survey, World Cafés, key informant interviews, and focus groups, CES was able to identify which clients’ needs were/were not being met. Additionally, we were able to identify which specific programs and services were most used and valued by clients, and make recommendations to HoG leadership. Many clients stated that they have not experienced this support in other states in which they have lived.

Value
Needs assessment results showed that HoG clients place a high value on the work of the non-profit and are highly satisfied with services. Utilizing the findings in the 2011 and 2017 Needs Assessments, HoG is able to strengthen their partnerships. HoG leadership is also able to use client perspectives to improve programs and services to better meet client needs.

Client Testimonial
“Working with CES is transformative. We have been able to identify client needs, increase the knowledge and understanding of evaluations for the staff and most importantly we are able to use the results of the needs assessment to improve programs and reach the goals of our strategic agenda.”
-Deniece Chevannes, Director of Health Promotion & Evaluation

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